TERMS AND CONDITIONS - CONTENT CREATOR:
These terms and conditions govern the agreement between E&M Entertainment Limited and you the Content Creator.
By accepting these terms and conditions, which will be inferred you will have done at the point of registration for an account, you hereby agree to be bound by these said terms and conditions.
Parties:
1. E&M Entertainment Limited of 28 Chesterholm Avenue, Newcastle Upon Tyne, Tyne
And Wear, United Kingdom, NE15 6DG incorporated in England and Wales under
Company Number:15189770; and
2. You, the Content Creator.
Each a Party and together the “Parties”.
Platform:
1. It is agreed between the Parties that E&M Entertainment Limited will, on your behalf
(and therefore hold on beneficial trust for you) receive all monies paid to the Content
Creators from the subscribers, whether those monies relate to a monthly or annual
subscription fee and/or a tip and/or the cost of a bespoke item ordered by the
subscriber (“the Received Monies”).
1.1 On receipt of the monies referred to in Clause 1 above, the Parties agree that
E&M Entertainment Limited shall be entitled to deduct from the received
monies their agreed administrative fee. Following deduction of the agreed
administrative fee, E&M Entertainment Limited shall pay, to an account of the
Content Creator’s election, the balance of the Received Monies.
1.2: Each month, should the Content Creator request the same, a reconciliation of
the Received Monies, the administrative fee deductions and the balance
payments can be provided to the Content Creator.
2. In consideration of the Content Creator making the agreed administrative payment to
E&M Entertainment Limited, and upon completion of the requisite registration
process (such process including an Age-Verification Process, which the Content Creator acknowledges attracts a small administrative fee, which the Content Creator agrees to pay), the Content Creator will you will have unfettered access to www.mybellamuse.com (a website and/or platform and/or App owned and operated by E&M Entertainment Limited), where you will be able to:
● Share, create, engage, liaise, promote, self-made content of any nature, subject, and otherwise with your subscribers, subject to:-
A. That content not infringing any 3rd parties Intellectual Property Rights;
B. That content not being unlawful, illegal or contrary to moral obligations and will not include materials such as:-
1) Self-Harm;
2) Suicide;
3) Abuse (whether physical, mental or sexual);
4) Incest;
5) Beastiality;
6) Racial Hatred;
7) Discrimination;
8) Revenge Porn (or anything that could be reasonably construed as “revenge porn”).
2. In accordance with the Content Creator’s direction, whether that be weekly or
monthly, E&M Entertainment Limited will pay to an account owned and operated by
the Content Creator all monies received, less the agreed administrative fee levied by
E&M Entertainment Limited, from the Content Creator’s subscribers.
3. In circumstances where the Content Creator becomes a Limited Company, they will
immediately notify E&M Entertainment Limited of the incorporation of their company
and will provide the following details:
4. In circumstances where the Content Creator, whether trading as an individual or
through an incorporated entity, reaches the applicable VAT threshold that requires the
Content Creator to be VAT registered, they will as soon as reasonably practicable,
apply to HMRC (or some jurisdictional equivalent) in order to register for VAT and
obtain their VAT number. On receipt of that number, the Content Creator will provide
that VAT number to E&M Entertainment Limited.
4.1.1: If the Content Creator, or the entity controlled by the Content Creator, loses its
VAT number, it is obliged to notify E&M Entertainment Limited as a matter of
Urgency and will adjust accordingly, any invoices claiming VAT, in
circumstances where they are no longer eligible to claim VAT.
5. It is incumbent on the Content Creator to ensure that all applicable taxes are paid, on
time and in full, to HMRC (or any equivalent authority) and will, if so requested by
E&M Entertainment Limited, provide confirmation to E&M Entertainment Limited of
the submission and payment of all pertinent taxes.
6. The Content Creator warrants and agrees to indemnify E&M Entertainment
absolutely in respect of any third party claims that may be made against the Content
Creator and/or E&M Entertainment Limited, relating to Intellectual Property
infringements, failure to pay taxes, or from the publication of any content
disseminated by the Content Creator. The Content Creator agrees that the
indemnification includes all costs of defending any such claims and reasonably
incurred legal fees in doing so.
7. E&M Entertainment Limited agrees that in consideration of the 20% payment referred
to in Clause 1 above, it will ensure that:
● The Content Creator has a functioning and operational platform to disseminate their content;
● That the subscription payment function will be fully operational and will indemnify the Content Creator against any losses, shortfalls or non-payment;
● Will undertake all necessary hosting and maintenance (including upgrades) to the platform without additional cost to the Content Creator;
Will offer whatever day-to-day support the Content Creator needs.
TERMS AND CONDITIONS OF USE - Subscriber:
These terms and conditions are the terms and conditions relating to the use and/or accessing and/or uploading, and/or interaction, and/or otherwise between you the User, the content provider and E&M Entertainment Limited.
You must agree to these terms and conditions in order to use this website (including any App, platform or other interactive system offered by E&M Entertainment Limited). Failure to agree to these terms and conditions will result in your access to this website being restricted.
The following conditions shall apply to all contracts entered into directly by E&M Entertainment Limited and/or any content providers.
Definitions:
1.1 “Terms and Conditions” shall mean these standard terms and conditions
for the facilitating and ultimately, supply of web-based content either
directly by E&M Entertainment Limited or by any content providers
pursuant to the terms set out within this document and includes any
special terms that may need to be imposed, at any time, by E&M
Entertainment Limited.
1.2 “Content” shall mean the content provided by each Content Provider, on
the basis that the content created by that Provider meets these terms
and conditions and are not contrary to morality and/or applicable
legislation.
1.3 “Consumer” shall mean you, the User, of the platform,
www.mybellamuse.com provided by E&M Entertainment Limited, subject to the cleared payment of the applicable weekly and/or monthly and/or annual fees, subject to compliance with these terms and conditions. You may be defined as “you” referring to you the User or viewer of our website and/or platform and/or App (collectively “www.mybellamuse.com”).
1.4 “Creator” shall mean a User who has set up an account, deliberately for
The purpose of sharing their personally made (and non-Intellectual
Property infringing) material with their followers, subject to those followers having paid the requisite membership fee to either E&M Entertainment Limited or to the Creator.
1.5: “E&M Entertainment Limited” means E&M Entertainment Limited a
company incorporated and registered in England and Wales under
Company Number 15189770, whose registered office is at 28 Chesterholm
Avenue, Newcastle upon Tyne, Tyne and Wear NE15 6DG. E&M
Entertainment LImited may, throughout these terms and conditions be
defined as “we” and./or “us”.
Important Terms to be Noted:
1.5 “Information Commissioner” - as E&M Entertainment Limited collects
information from you, E&M Entertainment Limited is registered with the
Information Commissioner's Office. Its registration number is ZB718631. Its data controller is E&M Entertainment Limited.The Data
Controller may be contacted at compliance@mybellamuse.com
1.5.1: The information that E&M Entertainment Limited collects on you,
the User, is as follows:
● Personalisation of content and/or user experience;
● Account set up and administration;
● Carrying out polls and surveys;
● Internal research and development
● Providing services (and occasionally goods);
● Legal obligations (such as, but not being limited to, the prevention of fraud, sexual exploitation, abuse, harassment)
● Meeting internal and/or regulatory obligations
The legal basis for our collection of this personal data:
1.6: E&M Entertainment Limited collects this data for the following reasons:
To ensure:
● Consent;
● Legitimate interests
● Legal obligations
Security of Data:
1.7: In terms of the security of your information, the software and services
used by E&M Entertainment Limited encrypts your data using Advanced
Encryption Standard (AES) keys. This ensures that sensitive information
such as names, addresses, email addresses, and payment information is
stored securely and can only be accessed by authorised personnel.
In terms of your images and video content, anything that is
uploaded/downloaded is stored in an encrypted Amazon S3 vault. This
encrypted storage ensures that your media content is protected against
unauthorised access and breaches.
Access to your data by anyone other than authorised personnel is
strictly prohibited. E&M Entertainment Limited implements strict access
controls and audit trails to ensure your data is handled with the highest
security.
Whilst it is a matter for all users, E&M Entertainment Limited recommend
that you, as the User, create a secure, strong password during the
required registration process. E&M Entertainment Limited recommends
using strong, unique passwords to enhance the security of your account.
Two-factor authentication (2FA) is also available to provide an additional
layer of security
The purpose of this is:
● To prevent accidental loss;
● To prevent unauthorised access,use, destruction or disclosure;
● To ensure business continuity;
● To restrict access to personal information;
● To conduct privacy impact assessments in accordance with the law and policy
● To manage third party risks (through security reviews)
● To train staff.
● In order to ensure that there is no infringement (alleged or otherwise) of 3rd Party Intellectual Property Rights;
● For the purpose of legal and/or regulatory and/or compliance purposes with approved 3rd parties (such as but not being limited to DMCA and associated entities).
How long E&M Entertainment will keep your data
1.8: E&M Entertainment Limited will only keep your data for as long as you
are a user to the website and/or platform and/or app (collectively “www.mybellamuse.com”). Upon you terminating your subscription and no longer accessing and/or using the website and/or platform and/or App, or in circumstances where your account has not been accessed for a continuous period of 180 days, then E&M Entertainment Limited will delete all data held, relating to you after a period of 180 days from the date of last access.
1.8.1: If a deletion occurs under this clause, then you will have to register
as a new user and go through the verification process again.
1.8.2: For regulatory and/or legal purposes, notwithstanding the right
for E&M Entertainment Limited to delete your account on the basis of the account not being accessed and/or subject to a repudiatory breach of these terms and conditions, E&M Entertainment Limited reserve the right to make a cached copy of your account. In circumstances where such a copy is made, that copy may be held for a minimum period of 6 years, after which time it may be destroyed.
1.9: Neither E&M Entertainment Limited, or any approved 3rd parties provide
any warranty and/or guarantee as to the accuracy, timeliness,
performance, completeness or suitability of the information and
materials found or delivered by this website and/or platform for any
particular purpose. You acknowledge and accept that such information
may contain inaccuracies and/or errors and we expressly exclude
liability for any such inaccuracies or errors to the fullest extent of the law.
1.10: Your use of this website and/or platform and/or App ((collectively
“www.mybellamuse.com”) is entirely at your own risk. By voluntarily using
this website and/or platform, you expressly exclude us from any liability
in respect of any losses that you may suffer.
1.11: Unless expressly stated as belonging to E&M Entertainment Limited, any
trade mark, copyright or other associated Intellectual Property Right will
be acknowledged on the website and/or platform and no express or
implied title, ownership, licence or otherwise will be claimed.
1.12: Unauthorised use of this website may give rise to a claim for damages
and/or be a criminal offence.
1.13: From time to time this website may also include links to other websites.
These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You should satisfy yourself as to the relevant Cookie and Privacy Notices for those 3rd party sites.
1.14: Your use of this website and any dispute that may arise out of such use
is subject to the exclusive laws of England and Wales. By the said use, you
expressly agree that the Court of England and Wales shall have exclusive
jurisdiction to resolve any disputes that may arise out of said use.
1.15: We may change the Terms of Service, without advising you, pursuant to
one or more of the following:
● To reflect any change of law, Statutory Instrument, EU Direction and/or Regulation (or any applicable UK equivalent) which may apply to the services or features offered herein. This will only occur however in circumstances where those amendments do not permit us the opportunity to advise you in the first instance.
● Where there has been an unlawful and/or unforeseen and/or imminent issue relating to the operation and utilisation of the E&M Entertainment Limited website and/or platform and/or App (collectively “www.mybellamuse.com”) from aggressive, rogue 3rd parties such as fraudsters, spam and malware attacks, which may cause data breaches to arise.
● Where any other operational changes are undertaken, a notice will be provided at the next point of access and you will have the opportunity to reject the changes. Please note that if you reject the changes (as you are entitled to do), then we reserve the right to refuse to permit you to continue accessing the website and/or platform and/or App. Where changes are implemented, whilst we will try and minimise the extent of any disruption, there is no guarantee that those changes will not affect the availability of the website and/or platform and/or App (collectively “www.mybellamuse.com”).
1.16: You, as the user of www.mybellamuse.com, are responsible for
maintaining the confidentiality of your account credentials. Do not share
your password or access to your account with anyone. Notify E&M
Entertainment Limited immediately if you suspect any unauthorised
access or security breach.
1.16.1: If you become aware of any security vulnerabilities or incidents,
please report them immediately to our security team at compliance@mybellamuse.com E&M Entertainment Limited takes all reports seriously and will promptly investigate and address any security issues.
2. Content, Key Features & Usage:
2.1: The website and/or platform and/or App (collectively
“www.mybellamuse.com”), as owned and operated by E&M Entertainment
Limited is an entirely subscription based platform that permits its Content Creators the opportunity to generate fees and an income, such fees being generated via a subscription service, for the sharing of personally made content, interactions (whether those interactions are through pictures, live-to-air videos, live-to-air conversations, pre-recorded content, or whatever content the Content Creator wishes to create and ultimately, share. It also permits the generation of fees via tips.
2.1.1: As a user, you acknowledge and understand that, subject to the
express agreement of the Content Creator, that adult-themed material may be provided. It is entirely, and unreservedly to the discretion of the Content Creator as to whether they are prepared to provide adult-themed content and in circumstances where they do consent to such content, the extent of that content.
2.1.2: You acknowledge that certain Content Creators may create
content that would otherwise not be “Safe for Viewing at Work”. It is
incumbent on you to ensure that when you are viewing materials
created by Content Creators on this website and/or platform
and/or App that you are aware of your surroundings and that
there may be underage persons around you who may accidentally
view restricted content. You are obliged to satisfy yourself that the
content you are attempting to view is suitable for your
surroundings and any person who may accidentally view the
content.
2.1.3: E&M Entertainment Limited will not accept any responsibility for
any losses, damage or otherwise that you may endure for failing
to comply with sub-clauses 2.1.1 and 2.1.2 above.
2.2: You, the consumer, acknowledge that in most instances in order to view
and/or access and/or interact with the Content Creator, you will need to make a payment, whether as a subscription fee or a “tip” (in such sum as dictated by the Content Creator) to access those materials. Failure to make these payments, when required, will mean that any viewing of said material is restricted.
2.2.1: You hereby agree, that you will, on demand, pay to the Content
Creator and/or E&M Entertainment LImited all subscription
monies necessary, in order to continue to have unfettered access
to the website and/or platform and/or App (collectively
“www.mybellamuse.com”). You acknowledge that failure to make
said payment will result in your access being denied until such
time as payment has cleared.
2.3: The nature, topic, substance, quantity of the content provided by the
Content Creator is entirely to the discretion of the Content Creator. At all
material times, the Content Creator has the right to refuse to create
content, particularly in circumstances where the request (if made by a
subscriber) would amount to:
● An unlawful act (as defined by the relevant law);
● Is, or can be deemed, degrading or morally reprehensible;
● Is against the Content Creator’s moral or religious beliefs.
You acknowledge that the fact you pay a subscription does not provide
you with “carte blanche” to make demands of the Content Creator.
Repeated attempts of unreasonable demands will result in your
subscription being cancelled, your account deleted and you being
banned from our website and/or platform and/or App (collectively
“www.mybellamuse.com”). .
2.4: At all material times, you agree with E&M Entertainment Limited and the
Content Creator that your account is solely for your non-commercial
purpose. Any identified, or perceived, breaches of this clause 2.4 shall
stand as a repudiatory breach of this Agreement and your subscriptions
will be cancelled, with immediate effect and with no refunds provided,
your account deleted and you being barred from usage of E&M
Entertainment Limited’s website and/or platform and/or App.
(collectively “www.mybellamuse.com”). Furthermore, in circumstances
where a breach pursuant to this Clause 2.4 is found, E&M Entertainment
Limited and/or the Content Creator reserves the right to bring a claim
for losses and/or damages (including Intellectual Property Infringement
and unjust enrichment) against you without further notice.
2.5: You agree that you will not upload, post, disseminate, publish, promote
or otherwise any content, ask for and/or demand, any content, that is
illegal, fraudulent, defamatory, threatening, harassing, contrary to public
morality or sensitivity (including topics such as suicide, abuse,
paedophilia, incest, self-harm) or otherwise either to the Content
Creators, or to ask them to post, upload, disseminate, publish or
otherwise any such Materials. You accept that this list is not exhaustive.
Should E&M Entertainment Limited receive any notice of such request,
demand or otherwise being asked for, your subscription will be
immediately suspended, your account suspended, you will be barred
from our website and/or platform and/or App (collectively
“www.mybellamuse.com”) and where appropriate, a complaint lodged with
the Police.
2.6: You will not attempt anything that could reasonably amount to “revenge
Porn” and/or escort services, sex trafficking or prostitution, nor will you
seek to use, without express permission of the Content Creator, any
language that would amount to sexual content and/or unsolicited
sexual language that seeks to objectify the Content Creator (or another
person) in an non-consenting manner, or contains fake (or artificially
created) information, language or manipulation.
2.7: You will not disclose any other person’s personal information (whatever
that Information may be) in any interaction with other users and/or the
Content Creator, without the express written consent of the 3rd party.
Failure to comply with this clause 2.7 will stand as a breach of this
Agreement and your subscription will be suspended, your account
deleted and you being barred from our website and/or platform and/or
App (collectively “www.mybellamuse.com”).
2.8: Unless an Intellectual Property Right is expressly claimed as belonging to
E&M Entertainment Limited, all registered and unregistered Intellectual
Property Rights (however they may subsist) vest with the Content Creator.
You agree to not unlawfully copy, recreate, store, reproduce, disseminate
or otherwise, without first obtaining the express, written permission of
the Content Creator. Failure to obtain such content will amount to
Intellectual Property infringement and you acknowledge that the Content
Creator may, if they so desire, bring proceedings against you for loss
and damage (or whatever other remedy may be available to them).
2.9: You will not do anything that breaches and/or impedes our rights, or
those of any Content Creator and that you will not do anything that may,
or is likely to mislead another person.
3. Age Verification:
3.1: In order to utilise the website and/or platform and/or App, owned and
operated by E&M Entertainment Limited, you must be a minimum of 18
years old. At the point of registration, you will be obliged to verify that
you are, at least, 18 years old. To make this verification, you may be taken
to an approved 3rd party website who will verify your age for us. Failure
to provide this verification will result in an automatic prohibition on your
ability to access the website and/or platform and/or App (collectively
“www.mybellamuse.com”). You therefore agree that E&M Entertainment
Limited may securely pass your details to its 3rd party verification
service, YOTI, to perform its age verification checks.
3.1.1: There is a nominal administrative fee that will be charged to you in
in order to verify that you, the User, are at least 18 years old. This nominal
administrative charge will be added to your first month’s subscription
charge. Unless you are required to verify at a later occasion (where you
account has been deleted) this administrative fee will be considered to
be a “one-off”.
3.2: On successfully passing the Age Verification requirements, you will then
need to make an account with E&M Entertainment Limited. This will
require a username and password. You agree that the information
provided is legitimate information as you will need to receive a
“One-Time” passcode to validate the information provided. E&M
Entertainment Limited recommends that these details (i.e. your
username and password) are unique to this website. It is a matter for you
however, whether you comply with this suggestion - overall, the security
of your account vests entirely with you, the User.
3.2.1: At the point of creation of your account, you will be required to
verify, by a Statement of Truth, that:
● You have never previously held an account with E&M Entertainment Limited;
● That if you did previously hold an account with E&M Entertainment Limited, that your former account was not suspended and/or terminated by E&M Entertainment Limited for any behaviour what was contrary to these terms and conditions and/or amounted to a breach of the law;
● You agree for E&M Entertainment Limited to communicate with you, electronically, at the contact information you provide at the point of sign up and that we can retain your personal data for the reasons stated herein.
● That you are contractually old enough to enter into an agreement with E&M Entertainment LImited.
● That you will keep your username and password confidential.
● That you will be responsible for the entirety of the operation of your account even in circumstances where someone else, either with your permission or otherwise, accesses your account (where you have failed to notify us of the breach of your account details within 48 hours).
4. Payments & Renewal::
4.1: You acknowledge and agree that the use of the website and/or platform
and/or App, as owned and operated by E&M Entertainment Limited, is
subject to a monthly subscription and that in order to freely access and
utilise the content contained therein, a subscription must be paid.
4.2: You therefore agree that in order to enable you to fully access the
website and/or platform and/or App, you agree that E&M Entertainment
Limited may securely pass your details to its payment provider,
who will be 100% responsible for the processing of your
monthly, or annual, subscription and any tips you may seek to provide
and/or any bespoke and/or personal items that you may wish to buy.
4.3: As the User, you acknowledge that although the subscription fee, and
inter alia, any tips that you wish to provide and/or any bespoke item you
may acquire, all monies are paid directly to E&M Entertainment Limited.
In accordance with the agreement with the Content Creator and E&M Entertainment Limited, the subscription fees and/or tips and/or any bespoke item you, the User, may acquire, those monies are then paid, by E&M Entertainment Limited, directly to the Content Creator, less the agreed fee levied by E&M Entertainment Limited to the Content Creator. This arrangement has no bearing on your subscription and/or any tips you provide and/or any bespoke item you may acquire. On the basis of said payment, you will still be entitled to access and/or the bespoke item you purchased. E&M Entertainment Limited agrees to indemnify you, to the amount paid by you, the User, in circumstances where there is an issue with said payment. Furthermore, there are no hidden charges levied against you - all identified fees are the monies payable by you and will be inclusive of VAT (VAT being charged at the applicable rate).
4.3.1: At all material times, the pricing structure stated by the Content
Creator is set by the Content Creator - E&M Entertainment Limited
has, and can have, no say as to the extent of the pricing structure
levied by the Content Creator.
4.4: It is a matter for you as to how many payment methods you provide to
us at the point of registration, so that you can access the website and/or
platform and/or App (collectively “www.mybellamuse.com”), but you
expressly agree that where you provide more than one payment
provision, that E&M Entertainment Limited is at liberty to try all payment
methods until such time as the payable monthly or annual subscription
fee has been paid. In circumstances where none of the payment
methods you provide permit the payment to be taken, all access to the
website and/or platform and/or App (collectively “www.mybellamuse.com”) will be restricted, until payment in full has been made.
4.5: You further agree that until such time as you have provided notice of
cancellation, that E&M Entertainment Limited has your express
permission to continue utilising the approved payment methods to
ensure your subscription is paid.
4.6: Notwithstanding the fact that this is a subscription service (and said
subscription provides access to E&M Entertainment Limited website
and/or platform and/or App (collectively “www.mybellamuse.com”), there
is no minimum term required for the subscription. You the User, are free
to terminate your subscription at any time.
4.6.1: In order to cancel, you will simply need to click the appropriate
function within the website and/or platform and/or App where you
will be asked to verify that you wish to cancel your subscription.
4.6.2: Whilst you are free to cancel at any time, you should be aware that
cancellation of a subscription part way through a month will not
result in a partial refund being provided. On cancellation, part way
through a month, you will be entitled to access the Content
Creator’s website and/or platform and/or App until the last
working day of the month in which cancellation was provided. At
00:00 on that last day, your access will be denied.
4.7: Unless otherwise agreed, which means you must opt out of auto-renewal,
each Content Creator you subscribe to will be auto-renewed. If you do
not wish to be auto-renewed, you must mark the “Do Not Renew” option
available on each Content Creator’s profile. Failure to mark the “Do Not
Renew” will mean that the subscription will continue until such time as
you have cancelled your subscription.
4.8: Failure, at any time, to pay the subscription fee and/or and/or the
bespoke item(s) ordered will result in your access being immediately
prohibited. Access will not be reinstated until such time as all arrears
have been settled.
4.9: All prices advertised on www.mybellamuse.com shall be advertised in
United States Dollars (“USD”). At the point of payment, the financial
platform used by www.mybellamuse.com, WORLDPAY, will automatically
convert this payment into Great British Pounds (“GBP”). There will be no
supplemental charge levied to you for said conversion.
Any and all transactions taken E&M Entertainment Limited, via its
partner, WORLDPAY, for the benefit of the Content Creator will be taken
in Great British Pounds (“GBP”). Where it is appropriate, and necessary to
do so, all prices advertised on the website and/or platform and/or App
(collectively “www.mybellamuse.com”) will include a VAT inclusive figure.
Where VAT is charged, it shall be charged at the prevailing rate.
4.9.1: Whilst E&M Entertainment Limited is happy to process alternative
currencies as payment to the Content Creator, E&M Entertainment
Limited will require the full GBP equivalent to be paid. If there are
conversion charges levied by your bank for ensuring that payment in
GBP can be received, it is expected that you, the User, are to bear those
costs. E&M Entertainment Limited will not be responsible for any
conversion charges. Failure to ensure that payment in full, of the
monthly or annual (or the tip and/or the purchase cost of a bespoke
item) is made. Failure to do so will result in Clause 4.8 to be applied, save
for exceptional circumstances, which the Directors of E&M Entertainment
Limited reserve the right to utilise their discretion upon.
5. Cancellation:
5.1: You are free to cancel your subscription at any time. However, if you have
subscribed to a ‘block’ subscription (of 3 or 6 or 12 months), you will be
permitted to continue to view and/or access that Content Creators
profile until the end of the subscribed period. At 00:00 on the last
subscribed date, that access will be prohibited until such time as a new
subscription has been undertaken.
5.2: You agree that where you have voluntarily subscribed to a Content
Creator and have subsequently cancelled your subscription, at no time
during your subscribed period, or immediately thereafter, will you seek to
request a refund of any subscription monies and/or “tips” that you may
have offered. Furthermore, you agree that you will not seek to make any
“chargeback” claims and agree to fully indemnify E&M Entertainment
Limited in circumstances where any chargeback claims are submitted
and found to be unmeritorious.
6 Complaints
Complaints Process
We will acknowledge receipt of your complaint within seven (7) business days of receiving it.
We will conduct an initial review of your complaint to determine whether additional information or documentation is needed. If required, an investigation will be initiated. We may contact you to clarify details or request further information.
Within fourteen (14) business days of receiving your complaint, we will conduct a fair and unbiased investigation. This will take into account the information you have provided, our actions in relation to your dealings with us, and any other relevant data to assist in resolving the issue.
Once the investigation is complete, we will inform you of the results and any actions taken in response to your complaint.
If necessary, we will adjust our business practices or policies following a thorough review or investigation. Should the complaint involve illegal content, we will remove that content immediately.
Your complaint will be recorded to help us continuously improve and monitor our services. Any personal information provided will be securely stored in accordance with applicable privacy laws.
Abuse of Complaints Process
We do not tolerate complaints made in bad faith or those that are abusive, harassing, or intended to cause harm. If you are a MyBellaMuse user and submit an abusive or unfounded complaint, we may terminate your account.
For any concerns or complaints, please contact us at info@mybellamuse.com
